Refund and cancellation policy
ExpertComply ("ExpertComply", "we", "us", "our") is a software service provided by Threat Expert Cyber Solutions, C/O Loonkarab Dayama, Sandwa Parewara Road, near Community Health Centre Sandwa, Sandwa, District Churu, Rajasthan 331517, India. You can reach us at [email protected].
This policy explains how cancellations and refunds work for ExpertComply plans and purchases. Prices exclude GST unless stated.
1. Free trial first
Every new organisation can try GRC free before paying, so you can check it suits you before you buy.
2. Cancelling a subscription
- You can cancel a monthly or yearly plan at any time from Plan & billing in the portal, or by writing to [email protected].
- Cancelling stops the next renewal. Your plan stays active until the end of the period you have already paid for.
- After that, your workspace becomes read-only for a limited time so you can export your data, and is later deleted as described in our Terms.
3. Refunds on subscriptions
- Subscription payments are for a period of access that starts straight away, so they are generally not refundable, including for unused time after you cancel.
- Yearly plans: if you ask within 7 days of your first yearly payment and have not used the Service substantially, we will refund that payment in full.
- If you were charged twice, charged after cancelling, or charged the wrong amount, we refund the extra amount in full.
- If the Service is unavailable for a long period because of a fault on our side, contact us and we will offer a fair credit or refund.
4. One-time purchases
- Single security scan: refundable if you ask before the scan credit is used. Used credits are not refundable.
- Expert-verified pentest report: refundable in full if you cancel before our team starts the work. Once work has started, we refund a fair share for the part not yet done.
5. How refunds are paid
Approved refunds go back to the original payment method through Razorpay. We start the refund within 5 to 7 working days of approving it. Banks usually take another 5 to 10 working days to show it on your account. GST is refunded along with the amount it was charged on.
6. How to ask
Email [email protected] with your company name, the invoice number (it starts with EC-) and the reason. We reply within 2 working days.